Delete your Swipelis account
You can delete your Swipelis account and the data linked to it at any time, in either of two ways.
In the app
- Open Swipelis and make sure you are signed in. Tap the profile button in the top-right corner (on the subscription screen, tap Account instead).
- Tap Profile, then Delete Account.
- Confirm. Your account is deleted immediately.
By email
If you no longer have the app installed, email support@swipelis.com from the address your account uses, with the subject "Delete my account". We will delete it within 30 days and confirm by reply.
What is deleted
- Your account (email address and sign-in details).
- Your profile and synced learning data: first name, languages, daily goal, onboarding choices, streaks, word history (which words you got right or wrong), your place in each difficulty, time practised, and your email preference.
What is kept, and for how long
- Usage and crash records, including copies of your onboarding answers. They stay under a random install identifier and are no longer linked to your account or email. Deleted within 24 months of being collected.
- Messages you sent with Leave a Request (with any email address in them), and emails you exchanged with us. Deleted within 24 months of your last message. Email us to delete them sooner.
- Sign-in security logs. Deleted within 12 months.
- Records of your purchases (plan, dates, transaction number). Kept up to 7 years for tax and accounting.
- Purchase records held by Apple or Google follow their own policies; we don't control them.
Deleting your account does not cancel a subscription. Cancel it in your Apple ID settings (iPhone) or in Google Play under Payments & subscriptions (Android).
More detail is in our Privacy Policy.